If your item arrived damaged or defective, isn't as described, or you received the wrong item, we'll make it right.
1. When We Replace or Refund
We'll make it right if:
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It arrived damaged
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It arrived defective
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It isn't as described
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You received the wrong product
We'll send the correct or same item, or refund it in full. Sale items are included.
2. When We Cannot Exchange
We cannot exchange items that are:
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Used or opened
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Not in original condition
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Non-returnable (books, patterns, downloads, magazines, gift cards, subscriptions)
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Sale items
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Items purchased by mistake (these follow our standard return policy)
Unless they arrived damaged, defective, or wrong.
3. How to Request a Replacement
Email us within 30 days of delivery:
Include:
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Full name
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Order number
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Photo(s) of the issue
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Description of what happened
We'll respond with next steps.
4. Shipping Costs
For damaged, defective, or incorrect items:
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We send a prepaid return label if we need the item back
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We ship the replacement at no cost to you
You won't pay shipping on our mistake.
5. Timeline
After we review your request:
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We'll send return instructions if we need the item back
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Once received or confirmed, we ship your replacement or issue your refund
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Delivery time varies depending on location
Need Help?
We're always here to assist.
(952) 361-9772