How Can We Help?
Call us: 952-361-9772
Email us: help@gequiltdesigns.com
Most Common Questions
Orders & Shipping
You can track your order in two ways:
(1) Log into your account and view your order history, or
(2) Click the tracking link in your shipping confirmation email. If tracking shows 'Label Created,' your package is printed and waiting for the carrier to scan it at pickup."
Yes!
If your order hasn’t shipped yet. You can request changes to items, fabric choices, variants, or your shipping address. Once an order ships, we can no longer make changes.
➡️ Learn more
Digital Downloads & Accounts
Log into your account and click Access Digital Content (green button, top right).
Your full library of PDFs and videos is stored there.
Many customers have more than one GE Designs account.
Try logging in with any email you may have used at checkout.
Preorders & Retreats
Check our Preorder Status page for the most up-to-date shipping windows.
A live online sewing event (1-day or 3-day) with exclusive patterns, videos, and a retreat box.
Product & Quilting Help
Most quilters start with the XL. Squared is great for squaring up, the Mini is perfect for small projects.
No—we ship ready-to-go precuts to ensure fast and accurate fulfillment!
Returns & Exchanges
Eligible items can be returned within 30 days. Digital products, patterns, books, subscriptions, and sale items are final sale.
Email us photos and information about what happened, and we’ll send a replacement right away.
Need more help?
We'd love to hear from you. Send us a message and we'll respond as soon as possible.
