Here are answers to the most frequently asked questions.
Q: I placed an order and now can't find it!
A: Most often, this occurs because you've either made a purchase using a different email address from the one associated with your online account or you may have misspelled your email address (yes, this happens more often than you think). Please email firstname.lastname@example.org if you have misspelled your email address. Keep reading if you now have 2 accounts. In the future, we recommend you sign into your account before making purchases.
Q: I used the wrong email address when I made a purchase. Can you transfer my purchases to my existing account?
A: Unfortunately, no. We cannot transfer products between two accounts for security purposes. In the future, we recommend you sign into your account before making purchases.
Q: How do I access my PDF patterns?
A: To find all your digital content at GE Designs you will need to sign into your Account. If you are using a mobile device you can find the Sign In tab under the Menu. If you are using a computer, there's a Sign In box in the upper right on the main page of GE Designs. Once you have logged in, you will see your Account history. Click on the individual order or the bar entitled: My Downloadable Files.
Each digital product may be downloaded 8 times. Each time you open your Digital product from GE Designs you are downloading it to your device. We suggest you locate the Downloads file on your device as you should see your GE Designs products there.
Q: Where are my downloads on my computer, iPad, cell phone?
A: Disclaimer: I not a technological wizard, but I have tried to put a document together that should help you figure this out. Please click HERE.
Q: Why can't I download my PDF pattern/book anymore?
A: Digital patterns and books may be downloaded 8 times. Each time you open your Digital product from GE Designs you are downloading it to your device. We suggest you locate the Downloads file on your device as you should see your GE Designs products there. See above.
Q: Where do I find the Video Classes for my Fast & Furious Club patterns or my Stroll in Paris patterns?
A: The videos are listed after the pattern PDFs in your Downloadable Files library. Sign in to your Account, click on the Downloadable Files, select and click your Order/Product, then scroll to the bottom.
Q: My order includes a Pre-Ordered item, why haven't the in-stock items shipped?
A: Your in-stock items will not ship until the Pre-Order arrives unless you'd like to split the order and pay additional shipping. For this reason, we ask that you place separate orders for Pre-Order or Pre-Sale items and note this on those product pages.
Q: How do I use my gift card?
A: Sign into your account and shop as normal. When you check out you will find a box specifically for Gift Card or Discount Codes. Paste or type your code in the box and Apply. Any available funds will be applied to your order. Then proceed as normal.