Stripology Quilting Case Warranty

At GE Designs, we are dedicated to ensuring that our products meet the highest standards of quality and durability. We stand by the craftsmanship of the Stripology Quilting Case and are pleased to offer this limited warranty to our customers.

1. Warranty Coverage Overview

The Stripology Quilting Case is crafted to keep your quilting essentials secure and organized, whether you’re at home or traveling locally. This limited warranty protects your case against defects in materials and workmanship. Please read below for details on what’s covered under this warranty and how to make a claim if needed.

2. Warranty Period

One-Year Limited Warranty: GE Designs warrants the Stripology Quilting Case to be free from defects in materials and craftsmanship for one year from the date of original purchase. This warranty is provided to the original purchaser only and is non-transferable.

3. What the Warranty Covers

This warranty includes repair or replacement for the following issues if they occur under normal usage:

• Defective Materials: Problems with the case material, such as cracking of the hard shell, broken zipper, or issues with the handle.
• Workmanship Defects: Any stitching errors or structural issues with compartments and reinforced panels.
• Functional Failures: Failure of essential components that impact the usability of the case, such as broken hooks or malfunctioning handles.

Note: This case is not intended for use as checked luggage in air travel. Damages resulting from use in checked luggage are not covered under this warranty.

Exclusions:

This warranty does not cover:

• Normal Wear and Tear: Minor scuffs, cosmetic damage, or expected wear from regular use.
• Damage from Air Travel: This case is designed for local and domestic travel only and should not be checked as luggage.
• Misuse or Unauthorized Modifications: Damage caused by improper use or alterations to the case.
• Incidental Damage: Any damage to contents inside the case is not covered.

4. How to Submit a Warranty Claim

If you experience an issue with your Stripology Quilting Case within the warranty period, please follow these steps:

• Contact Us: Email our support team at help@gedesigns.com with your claim request.
• Provide Documentation: Please include:
  • Proof of purchase (order number or receipt)
  • Photos of the issue or defect
  • A description of the issue and how it occurred
• Expected Processing Time: Claims are typically reviewed and processed within 7-10 business days.

5. Repair or Replacement Terms

GE Designs will evaluate each claim and determine the appropriate solution, which may include:

• Repair of the product, if feasible
• Replacement with a new or equivalent item, if repair is not possible
• Store Credit if a replacement or repair cannot be provided

Customer Responsibility: If a return shipment is needed, return shipping costs may be the responsibility of the customer. Please confirm return details with our support team.

6. Limitations of Liability

This warranty is limited to the repair, replacement, or store credit for the Stripology Quilting Case as described above. GE Designs is not liable for incidental or consequential damages, including any damage to contents within the case or losses beyond the product itself.

 

 

For any further questions, please reach out to our customer service team at help@gedesigns.com. We are here to support you on your Stripology journey and ensure you’re completely satisfied with your quilting essentials.